Terms of service

Last updated: May 24th, 2026

Note: This English translation is provided for convenience only. In the event of discrepancies or inconsistencies, the German version of the Terms and Conditions (Allgemeine Geschäftsbedingungen, AGB) shall prevail.

 

1. Scope of Application

These Terms and Conditions (T&Cs) apply to all orders placed through the online store KIROSÉ, operated by Zekiroska Supplies, Fabrikstrasse 14, 3292 Busswil, Switzerland.

They govern the contractual relationship between Zekiroska Supplies (hereinafter “we”, “us”) and the customer (hereinafter “you”).

By placing an order through our online shop, you acknowledge and agree to these T&Cs.
We do not permit the use of our services without prior acceptance of these conditions.
Any terms and conditions proposed by the customer are expressly rejected.

 

2. Vendor Information

Zekiroska Supplies
Fabrikstrasse 14
3292 Busswil, Switzerland
Email: info@kirose.ch

 

3. Health and Material Compatibility

The customer is responsible for considering any allergies, skin sensitivities, or other incompatibilities related to specific fabrics, materials, or dyes. All material information provided in the shop is given to the best of our knowledge but may vary slightly depending on the manufacturer.

 

4. Liability for Health-Related Damages

Statutory liability for damages resulting from injury to life, body, or health remains unaffected and cannot be excluded. Liability for damages caused by slight negligence is excluded to the extent permitted by Swiss law. The provider remains fully liable for damages caused intentionally or through gross negligence.

 

5. Offer and Conclusion of Contract

The product listings in our online shop do not constitute a legally binding offer, but rather an invitation to submit an order.

Please note that the actual appearance of products (such as color, texture, or size) may vary slightly from the images displayed on your device due to lighting conditions, camera settings, or screen differences. Such variations do not constitute a defect.

The customer submits a binding order by completing the checkout process and clicking the final “Place Order” or equivalent button. By doing so, you make a legally binding offer to purchase the items in your shopping cart.

A contract is concluded upon successful payment. Zekiroska Supplies reserves the right to review orders after payment has been received.
If an order cannot be accepted (for example, due to stock unavailability), the order will be canceled, and any payments already made will be refunded in full.

We may accept your order by:

  • Sending a written order confirmation via email (effective upon receipt),
  • Shipping the goods to you (effective upon delivery), or
  • Requesting payment from you following your order submission.

 

6. Prices and Payment

All prices are stated in Swiss Francs (CHF).
No value-added tax (VAT) is charged within Switzerland, as Zekiroska Supplies is a non-VAT-registered sole proprietorship.

For deliveries outside Switzerland, additional taxes, duties, or import charges (e.g. import VAT, customs duties) may apply. These are not included in the product price and must be borne by the customer.

Shipping costs are displayed separately during checkout.

Payment is due immediately and can be made using the payment methods currently offered in the shop (e.g., credit card, Twint, etc.).

 

7. Delivery and Shipping

Deliveries are made within Switzerland, to selected countries of the European Union (including Germany, France, Austria, Italy, the Netherlands, and Spain), and to the United Kingdom, to the address specified by the customer.

Processing and dispatch generally occur within a few days. However, delivery times may vary depending on product availability, order volume, and workload. Delivery times for international shipments may be longer due to customs processing.

We are not liable for delivery delays caused by the shipping provider or by circumstances beyond our control.

All shipments to countries outside Switzerland may be subject to import duties, taxes, and customs clearance fees. These charges are the sole responsibility of the customer.

The customer is fully responsible for payment of any import VAT (EU VAT), customs duties, and any additional fees imposed by the destination country.

If a shipment is returned due to refusal to pay such charges, we reserve the right to deduct any return shipping costs or expenses incurred from the refund.

Once the goods are handed over to the carrier, risk and liability transfer to the customer.

For consumers residing in the European Union, mandatory consumer protection provisions may apply, according to which the risk may only transfer upon delivery.

 

8. Returns and Complaints

8.1 For customers residing in Switzerland

There is no general right of return within Switzerland.
Returns or exchanges are only accepted for defective or faulty products.

In such cases, the customer must submit a complaint within 5 days of receipt via email to info@kirose.ch, including clear proof of the defect (e.g., photos or videos).

After reviewing the case, we will decide whether a replacement, repair, or refund is appropriate. The item must be returned within 7 days after confirmation.

Items showing signs of use, wear, or washing, or not returned in their original packaging with tags attached, are excluded from complaints and returns.

 

8.2 For customers residing outside Switzerland (including the European Union and the United Kingdom

Customers residing in the European Union may have a statutory right of withdrawal. Where applicable, customers have the right to withdraw from the contract within 14 days of receiving the goods, without providing any reason.

To exercise the right of withdrawal, the customer must notify us by email (info@kirose.ch) within the 14-day period.

The customer bears the direct cost of returning the goods.

Return shipping costs, customs duties, import VAT, and any additional fees related to returns are the responsibility of the customer, unless the return is due to a confirmed defect or error on our part.

Returns will only be accepted if the items are unused, unworn, unwashed, and returned in their original packaging with all tags attached.

In the case of defective or faulty products, the customer must submit a complaint within 5 days of receipt via email to info@kirose.ch, including clear proof of the defect (e.g., photos or videos).

After reviewing the case, we will decide whether a replacement, repair, or refund is appropriate. The item must be returned within 7 days after confirmation.

Items showing signs of use, wear, or washing, or not returned in their original packaging with tags attached, are excluded from complaints and returns.

 

9. Retention of Ownership

Ownership of the delivered goods remains with Zekiroska Supplies until full payment of the purchase price (including shipping costs) has been received.

 

10. Liability and Warranty

Liability Disclaimer

Zekiroska Supplies does not assume any responsibility for the accuracy, correctness, timeliness, reliability, or completeness of the information on this website.
Zekiroska Supplies is only liable for damages resulting from the use of the published information in cases of intentional or grossly negligent conduct. Liability for minor negligence is excluded to the extent permitted by law.
All offers are non-binding and subject to change.
Zekiroska Supplies expressly reserves the right to change, supplement, delete, or temporarily or permanently suspend parts of the site or the entire offer without prior notice.

However, we do not assume liability for damages—material or immaterial—resulting from:

  • Accessing, using, or not being able to use the information provided,
  • Misuse of the connection, or
  • Technical issues beyond our control.

All offers are subject to change and non-binding.
We reserve the right to modify, supplement, delete, or temporarily or permanently discontinue parts of the website or the entire offering without prior notice.

No liability is assumed for:

  • Damage or loss during shipment by the delivery provider,
  • Improper use, care, or storage of products by the customer,
  • Indirect or consequential damages, including loss of profit.

Warranty for defective goods:

  • No general right of return applies.
  • Complaints are only accepted for defective or faulty products.
  • Defects must be reported by email within 5 days of receipt, including photographic evidence.
  • We will review and decide whether a replacement, repair, or refund will be issued.
  • Products showing wear, signs of use, or washing are excluded.
  • Only goods in original packaging with tags are eligible.

 

11. Copyright

All content, images, photos, and other files on this website are the property of Zekiroska Supplies or the specifically designated rights holders.

Any reproduction, modification, distribution, or use beyond the scope of copyright law requires prior written consent from the respective rights holder.

 

12. Data Protection and Confidentiality

The protection of your personal data is of great importance to us.

Zekiroska Supplies is committed to handling all personal data in strict compliance with the Swiss Federal Data Protection Act (DSG) and to using it solely for the purpose of fulfilling contractual obligations.

Only data necessary for our business relationship will be collected, stored, and processed.

While we take appropriate technical and organizational measures, we cannot guarantee absolute data security and disclaim liability for unauthorized access, hacking, technical disruptions, or unforeseeable data loss.

We may analyze anonymized data internally to improve our services but will not share personal data with unauthorized third parties.

Customers acknowledge that data deletion requests cannot be honored if legal retention obligations apply. Data may be retained for administrative or legal purposes in accordance with Swiss law (DSG/OR).

Because our shop operates on the Shopify platform, customer data may also be processed on servers located outside Switzerland. For more details, please refer to the Shopify Privacy Policy.

By accepting these Terms and Conditions, you expressly agree to the processing of your data as described above.

 

13. Applicable Law and Jurisdiction

These Terms and Conditions are governed exclusively by Swiss law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

For customers residing in the European Union, mandatory consumer protection laws of the country of residence remain unaffected.

The place of jurisdiction is the Canton of Bern, Switzerland, unless mandatory statutory provisions specify otherwise.

 

14. Amendments to the T&Cs

We reserve the right to amend these Terms and Conditions at any time.
The version published on our website at the time of your order shall apply.

 

15. Contact

Zekiroska Supplies
Email: info@kirose.ch
Address: Fabrikstrasse 14, 3292 Busswil, Switzerland

 

Imprint / Contact Information

If you have questions regarding your order or other concerns, please refer to our FAQ or contact us directly at the email above.

Responsible entity:
Zekiroska Supplies
Fabrikstrasse 14
CH-3292 Busswil, Switzerland

 

Exempt from VAT under the small business regulation.